FAQ

Can you throw away debris while the drive compresses?

Yes, but did you know that Bigbellys bins are so much more than just ordinary bins? These intelligent bins are designed to protect both the compactor and the contents from unauthorised access and pests.

Safety first is Bigbellys 's motto, and it's reflected in their innovative design. So if you're tired of ordinary bins that can easily open and cause problems, you can feel safe with a Bigbelly bin!

How long can BigBelly High Capacity without sunlight?

Imagine being in total darkness for four weeks. Unthinkable, right? But for Bigbelly High Capacity it's no problem! This solar-powered device can survive without sunlight for a whole four weeks!

But that's not all - Bigbelly has a unique feature called SolarMAX. This patented technology minimises power consumption and maximises the use of Bigbelly. SolarMAX protects the battery from overcharging and stabilises consumption at between 3-5 watts per day, making Bigbelly work perfectly all year round!

Do you need to install a program on your computer?

Avoid complicated installation processes on your computer! With our cloud-based software, you don't need to install any software at all. All you need is a web browser and an internet connection.

And it doesn't get any better than this - our software is also available for mobile devices, such as iOS and Android. Simply download them from the Apple App Store or Google Play and take control of your work wherever you are!

Do we need a service agreement?

We recommend that you sign a service agreement when you buy our products, but of course it's entirely up to you. With a service agreement, you can rest assured that your devices will work flawlessly and have a long life.

You can easily sign up for a service contract when you buy your devices, and our team is ready to help you choose the best contract for your needs. Want to know more about what's included in a service agreement and how it can benefit your business? Contact us by phone or enter your details on our contact page and we'll get back to you as soon as possible!

How long is the delivery time?

We understand that delivery time can be an important factor when planning your purchase. Typically, our delivery time takes between 3-14 weeks. However, if you require faster delivery, please do not hesitate to contact our regional manager to discuss the possibilities of faster delivery and any costs that may be incurred.

We always strive to meet our customers' needs and requirements, and we will do our best to help you get your products as quickly as possible. So please do not hesitate to contact us if you have any questions or special requests regarding delivery.

How does the graffiti protection work?

We want your devices to be protected from graffiti and other types of damage. That's why our anti-smudge protection is active through commissioned decoration mounted on the vertical surfaces of the device.

If your graffiti protection is affected by an incident, it is easy to fix it. We recommend using gentle cleaning agents to sanitise the device. After just 10 minutes of action, you can easily remove the graffiti using a cloth and water.

Please contact your contact person at EWF ECO for recommendations on the appropriate means to use. We are always available to help you protect your devices and keep them looking their best!

Does Bigbellyn work all year round?

Bigbelly-units are designed to operate in all weather conditions, 365 days a year. To ensure optimal performance, the location of the units needs to meet the requirements of the solar cell. As long as Bigbelly is placed in a suitable location and has access to sufficient sunlight, it will operate reliably and efficiently all year round.

We understand that our customers have high expectations of our products, which is why we're proud to say that Bigbelly devices are built to withstand harsh outdoor environments and long-term use. So whether it's rain, snow or bright sunshine, you can rely on your Bigbelly to perform as it should.

How to order the easiest bags and accessories?

To make it easy for our customers to order accessories and spare parts, we have an online shop where you can find a wide range of products and news.

You can also order by contacting your contact person directly, but for a smoother ordering process we recommend visiting our online shop. There you can easily add the products you need to your shopping cart and complete your order securely.

We're here to help you keep your devices in top condition and solve any problems you may have. So don't hesitate to contact us if you need help finding the right accessories or spare parts!

Can you anchor the Bigbelly directly to the ground?

To ensure a stable and durable attachment, each Bigbelly unit can be anchored directly to the ground or foundation by means of a supplied mounting plate.

This plate allows for easy installation and ensures that the unit is properly and securely fastened. This reduces the risk of the unit wobbling or shifting and ensures long-lasting use.

So whether you're using the device in a public place or another high-traffic location, you can be sure it will be firmly anchored using the mounting plate sent with each device upon delivery.

How long is the warranty on the products?

We're proud to offer a 5-year warranty on all brand new units from 2023 onwards, meaning you can feel confident in your purchase and that you're getting a high-quality product that's reliable and durable.

In addition, we offer the possibility to further extend the warranty through us to ensure an even longer life of your Bigbelly device. Please contact us if you would like to know more about our warranty options and how they can be tailored to your needs.

Can I get help with developing a design?

Absolutely! We at Bigbelly are dedicated to helping our customers create a product that fits their unique needs and desires. We offer a range of design options and can help with everything from idea generation to finished product.

Our team of experienced designers and engineers will work closely with you to ensure that your Bigbelly device is both aesthetically pleasing and functional. We strive to create units that are not only efficient and durable, but also complement the surrounding environment.

Please contact us to discuss your design ideas and help you create a unit that suits your needs.

Snow-covered solar cell, how long will it last?

A snow-covered solar cell can actually produce a small amount of energy thanks to the fact that even snow reflects sunlight. The battery in the Bigbelly can last up to four weeks in the dark, but thanks to the patented SolarMAX feature, power consumption is minimised and use of the device is maximised.

SolarMAX also protects the battery from overcharging and stabilises consumption at a very low level of 3-5 watts per day, allowing the Bigbelly to operate all year round even in harsh conditions such as snow and darkness.